SinanCodeSinanCode

Refund Policy

Last updated: August 18, 2026

This Refund Policy applies to all credit purchases made on SinanCode (sinancode.com). Credits are a prepaid digital balance used to pay for AI image and video generation services on our platform. By completing a purchase, you acknowledge that you have read and agree to this policy.

Summary

  • Unused credits are refundable within 14 days of purchase.
  • Credits that have already been consumed are not refundable.
  • Failed generation tasks are automatically refunded to your credit balance.
  • We do not sell subscriptions — all purchases are one-time top-ups, and there are no recurring charges to cancel.

Refund Eligibility

  1. Fully unused purchases: If you have not used any credits from a purchase, you may request a full refund within 14 days of the purchase date.

  2. Partially used purchases: If you have used part of the credits from a purchase, you may request a refund for the unused portion within 14 days of the purchase date. The refund amount is calculated pro-rata: purchase price × (unused credits / total credits purchased).

  3. After 14 days: Purchases older than 14 days are not eligible for a refund.

Non-Refundable Items

The following are not eligible for refunds under any circumstances:

  • Credits that have already been consumed by generation tasks
  • Bonus, promotional, or free credits granted by us
  • Credits obtained through redemption codes
  • Purchases refunded once already

Failed Generations

If a generation task fails due to a model or system error, the credits reserved for that task are automatically returned to your credit balance. You do not need to contact us for this — it happens immediately when the task fails. Automatic credit returns for failed tasks are separate from monetary refunds and do not count as credit usage.

No Subscriptions

SinanCode does not offer subscription plans. Every purchase is a one-time credit top-up. We will never charge your payment method on a recurring basis, and there is no subscription to cancel.

How to Request a Refund

  1. Submit your request via our contact page or email us at [email protected].
  2. Include the email address of your SinanCode account and, if possible, the purchase date or Stripe receipt number.
  3. We will review and respond to your request within 3 business days.
  4. Approved refunds are issued to your original payment method through Stripe, typically within 5–10 business days depending on your bank or card issuer.

Once a refund is issued, the corresponding credits are deducted from your account balance.

Chargebacks

If you have any issue with a purchase, please contact us first before initiating a chargeback with your bank or card issuer. We are committed to resolving billing issues quickly and fairly. Accounts that initiate chargebacks on legitimately delivered services may be suspended.

Price Changes

Service prices may be adjusted from time to time based on upstream provider pricing. Price adjustments do not entitle users to refunds for previously purchased credits, as stated in our Terms of Service.

Changes to This Policy

We may update this Refund Policy from time to time. Changes take effect upon posting on this page. The policy in effect at the time of your purchase applies to that purchase.

Contact

If you have any questions about this Refund Policy, please contact us or email [email protected].